Integrations and automation
Systems connected and manual work automated, with the failures made visible.
The problem
The same information is typed into three systems, files are exported and re-imported by hand, and when a sync quietly fails nobody notices until a customer does.
How Aternex approaches it
- List every system involved and every place where a person moves data between them by hand.
- Connect the systems through their APIs or a pipeline, validating each record where it crosses over.
- Make failures visible with retries, alerts and a log someone can read.
- Retire the manual step once the automated one has proved itself.
What you get
- Integrations between the tools the business already uses
- Imports that bring spreadsheets and old exports in without losing a row
- Scheduled jobs and pipelines with retries and alerts
- Validation at each boundary, so bad data is caught before it spreads
- Forms and approvals that route work to the right person
The evidence
Measured results from production work, each with its method and limits, and working examples of the same kind of system on made-up data.
Measured in production work
- Cut loading an outbound call list from seven days of hand-keying to under five minutes, and completed calls rose from about 300 to nearly 3,500.See how it was measured
- Over several rounds of measured fixes, the pipeline cycle went from 11 to 16 minutes down to under 20 seconds.See how it was measured
Working examples
- Data import wizardBring a messy spreadsheet into a system without losing or corrupting a row.
- Intake forms and approvalsCollect information once, route it for review, and show each reviewer only what they need.
- Customer support deskAnswer customers quickly and know which requests are about to go overdue.
Questions
Which systems can Aternex connect?
Anything with an API, a database or a file export. Past work includes REST APIs in .NET and Node.js, healthcare HL7 records, payment gateways, and cloud functions on Azure and AWS.
What happens when an integration fails?
It says so. Each job retries what can safely be retried, raises an alert for what cannot, and records the failure where someone will see it, so a broken sync gets noticed while it is still small.
How much manual work can automation remove?
It depends on the process. One outbound call list that six people keyed by hand over seven days now loads in under five minutes, and those six moved to making the calls.
Tired of moving data by hand?
Tell Aternex what is going on, on a call or through the contact form. I reply within two business days.